HANNAH
Meet Hannah, our Founder and Director at Lelola.
With over seventeen years of experience in the hospitality and property management sector , Hannah is focused on maximising property and client potential, ensuring high occupancy rates, and delivering high-quality guest experiences.
Hannah oversees our day-to-day operations, making sure that our managed properties are well-maintained, guests are made to feel welcome and comfortable, and landlords * have peace of mind their properties are being well looked after *
With her background in property and hospitality, Hannah has developed a strong knowledge of investment opportunities and an ability to develop management processes that keep our operations running smoothly.
Outside of her work at Lelola, Hannah enjoys spending time with family, travelling, and staying active. Having grown up and built her career in Bournemouth, she has a love of the local community and property market and a strong network within the industry.
VANESSA
Meet Vanessa, our Property Manager and Sales Specialist at Lelola.
Vanessa has 40+ years of experience in sales and customer service. She has spent her career helping individuals find the perfect place to stay, whether it’s a holiday destination or a rental home.
Vanessa takes care of our lettings, advertising, tenant management, and property maintenance. As the first point of contact for our clients and prospects, she focuses on building relationships, handling enquiries, and ensuring smooth lettings and sales processes.
Vanessa also manages Lelola’s Airbnb and hotel properties, making sure our guests have a seamless experience.
Before joining the team, Vanessa worked as a travel agent, focused on worldwide holiday bookings.
Outside of her work at Lelola, Vanessa loves travelling, spending time with family, and enjoying the Dorset coast. Having lived in Bournemouth and Poole since childhood, she has a love of the local community and a passion for helping people find the right place to call home.
VERIDIANA
Veridiana is the engine behind Lelola’s day-to-day operations, working as a dedicated Administrative Assistant. With over 17 years of experience in hospitality and customer service, she brings exceptional precision, organisation, and care to every part of the business.
Originally from Brazil, Veridiana now supports a property portfolio that spans 5 hotels, 10 holiday homes, and over 20 residential lettings. Her role covers a wide scope – from handling contracts, utility bills, and direct debits across multiple accounts, to ensuring compliance with gas safety regulations, managing tenant and landlord agreements, and liaising with government departments like HMRC and the Valuation Office.
She also ensures all meter readings are correctly submitted, rents are tracked, and maintenance requests are handled promptly. For the holiday home segment, she coordinates the cleaning team rota, manages guest messages, updates rates and listings, and helps ensure a smooth guest experience from start to finish.
Veridiana’s approach is marked by discipline, thoughtfulness, and strong interpersonal skills. She excels in both independent work and team collaboration, and is known for meeting complex demands with calm precision and care.
Outside of work, Veridiana finds joy in the little things – spending time with her husband and daughter, exploring new places, eating out, and travelling whenever she can.
LYDIA
Lydia’s role at Lelola is wonderfully varied, bridging both our lettings and Airbnb operations. She works closely with Vanessa on the lettings side of the business, helping with tenant communication, organising viewings, advertising properties online, and supporting day-to-day property maintenance. On the short-stay side, she manages product purchasing, online orders, and Airbnb guest communication, as well as inspecting properties to make sure they meet our high standards.
Her ability to switch seamlessly between the two areas of the business makes her a valuable part of the team, keeping things running smoothly behind the scenes while also ensuring a great experience for both long-term tenants and short-stay guests. Whether it’s coordinating maintenance or handling last-minute guest requests, Lydia approaches each task with care, clarity, and attention to detail.
Before joining Lelola, Lydia worked in hospitality and retail, as well as in the energy sector, where she held roles in both complaints and billing departments. This diverse experience has given her a strong foundation in customer service, organisation, and problem-solving skills she uses daily in her role.
Outside of work, Lydia is passionate about travel. She loves exploring new places, trying different cuisines, and learning about other cultures – something that helps her bring empathy and warmth into her everyday work with guests and clients alike!